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The latest information, news and updates regarding Beatchurn and Customer Success.

Understanding Churn in SaaS Businesses

Understanding Churn in SaaS Businesses

What is Churn? Churn, also known as customer attrition, is the rate at which customers stop using a service during a specific time period. In SaaS (Software as a Service) business...

9-7-2024

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The importance of Customer Success in B2B SaaS

The importance of Customer Success in B2B SaaS

Customer Success has become a vital component of B2B SaaS (Business-to-Business Software as a Service) companies in recent years. As the SaaS industry continues to grow and evolve,...

6-7-2024

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The Best Customer Success Software of 2024

The Best Customer Success Software of 2024

In today's competitive business landscape, customer success has become a critical driver of growth and retention. As companies strive to build lasting relationships with their clie...

29-6-2024

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Understanding Net Promoter Score (NPS)

Understanding Net Promoter Score (NPS)

Net Promoter Score (NPS) is a critical metric for understanding customer loyalty and satisfaction. It revolves around a single question to customers: "On a scale of 0-10, how likel...

25-6-2024

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Churn Rate

Churn Rate

Churn rate, also known as customer attrition rate, is a metric used to measure the percentage of customers who stop using a product or service over a specific period. It is particu...

22-6-2024

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What is Customer Success

What is Customer Success

All companies require proper marketing and a well thought out and executed sales process. What many companies also need, is a Customer Success department and strategy. While acquir...

17-6-2024

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Transform Your SaaS Business with Beatchurn

Struggling with high churn rates? Discover how Beatchurn can empower your SaaS business with actionable insights to retain customers. Sign up now and enjoy a 7-day free trial to experience the difference!